We usually ship the product within 6 working days after receiving the order. Transit times are determined by shipping method. However, shipping may be varied during acts of nature, festivals or unforeseen circumstances that may impede the logistical planning. If your order is time sensitive, please contact us and expedited shipping shall be organized if possible. We will give our best that your fuel reaches you on time.

All orders will ship through ground courier unless otherwise decided. An estimate of the shipping charges is available while you “check out”. As an operating guideline, orders equal to and under INR 750, shall carry a nominal shipping fee based on location.

 

Return Policy:

 

• Do not Accept any product which seems to be tampered by the courier services.
• Please make a video while opening the Packaging as a supporting proof.
• Do not break the seal of the product if you have any doubts/questions about authenticity.
• Once the product seal is broken, we do not accept return/replacement for the product.

We offer you complete peace of mind while ordering at Vitaminergy.in – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused, unbroken Seal and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order? Once you raise the concern we will investigate internally for the same and will revert to you in 24-48 hrs.

Ans: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, Vitaminergy Batch Number and images of products received with invoice copy to our customer care at connect@vitaminergy.in or call us on 011-45137698 (8 am to 8 pm Mon to Sat).

Once you raise the concern we will investigate internally for the same and will revert to you in 24-48 hrs.

Once the investigation is over if we arrange a reverse pickup then below will be the process

• Our courier partner will take 2-3 working days to pick up the product/item from you,
• As reverse pick up is done by standard delivery it takes a minimum 5-7 working days to get back to our warehouse.
• Once the product is received back to us, the quality team checks it and gives updates related to the product condition, as we need the product in the same condition as delivered to you.
• On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacements are subject to availability of the particular product).
• In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 14 days along with proper product images and unboxing videos.

• What should I do when I receive a damaged product/item?

Ans. We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at connect@vitaminergy.in or you can contact us on 011-45137698 (8 am to 8 pm Mon to Sat). It will help us to raise the concern with the respective courier partner.

Ans. We recommend you not to accept the product/item from the courier person and kindly take images (or videos) of the same and share with us at connect@vitaminergy.in or you can contact us on 011-45137698 (8 am to 8 pm Mon to Sat). It will help us to raise the concern with the respective courier partner.

 

Q: Is there a category specific policy for returns?

 

Ans: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.

Clothing returns and exchanges: Aside from trying on an item for fit (with protective undergarments), all clothing and soft goods returns must be in new and saleable condition with original tags attached, enclosed in the original packaging, and returned/exchanged within 14 days of receipt. Clothing and soft goods do not qualify for a return or exchange if they have been used, washed, or had the original tags removed. If you feel that a clothing item has manufacturing defects or flaws, please contact our ever supporting Customer care team at connect@vitaminergy.in or you can contact us on 011-45137698 (8 am to 8 pm Mon to Sat) for return/exchange instructions.

 

Refund and Cancellation Policy:

 

After placing the order, customers can cancel the order before it gets dispatched. And in case of customer request for refund, it will be processed through the same mode within 7 - 10 working days.