Introduction
We at Vitaminergy.in are very thoughtful when it comes to protecting the privacy of our customers. We value the trust that you place with us and identify the significance of information policy and secure transactions. Our privacy policy describes through our website (vitaminergy.in) how we collect, share, protect or otherwise process your personal information. Your personal information will primarily be processed and stored with us and have data protection laws according to rules and regulations of our country. It is to make clear that you can browse certain sections of our website without registering with us. Also note that we do not offer any product or services under this platform outside of India.
By visiting our website, providing your personal information or by availing any product/services offered by us on this platform, you specifically agree to be bound by the terms and conditions of this Privacy Policy, the Terms and Use and the applicable services/products terms and conditions. If you do not agree please do not use or access this platform.
Customer/User information collection
Our primary goal is to provide a safe, efficient, smooth and customized experience. For that to take place we require to collect your personal information relating to your identity and demographics. When you use our platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we collect includes but is not limited to information provided to us during sign-up/registering or using our platform with your name, date of birth, address, telephone/mobile number, email ID, occupation and any other information shared as proof of identity or address. We may also request you to share other important information such as your PAN, GST number, Government issues ID cards/number and know-you-customer (KYC) details to check your eligibility for certain products/services including but not limited to credit or payment products. Some of the sensitive personal information such as your bank account, credit/debit card or other payment instrument information, or password etc. is required in order to assist you with a better shopping experience. Once you give us your personal information you are no longer anonymous to us. Wherever possible, we indicate which fields are required and which are not. You have the option to not provide us with your personal information by choosing not to use our particular services or feature on the platform.
Use
We use the collected information to provide services you request. We do research on user’s demographics, interests and behaviours to better understand and serve our customers. We use your personal information that you choose to reveal to assist the sellers, business partners in handling and completing the order & enhancing the customer experience. Also, it helps us in resolving customer’s disputes, troubleshoot problems and help promote a safe service platform to collect money. In general, you can browse the platform without revealing any personal information. But when you do reveal your personal information it helps us in tracking your buying behaviour, preferences and other information. With the provided information we track, compile and analyse it on the aggregated basis. At the time collection of information, we customise your experience, detect or protest against error, fraud or other criminal activity; enforce our terms and conditions, conducting marketing research, analysis and surveys. We will ask for your permission to allow us to access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information.
Third party disclosure
Occasionally users/customers will be asked to complete surveys conducted either by us or through a third-party market research agency. If you enrol in the loyalty programme with us or participate in the loyalty programme with the third party, we or the third party business partner will collect and store your personal information provided by you such as name, contact number, email address, communication address, date of birth, gender, zip code, work details, lifestyle information and demographic. The third-party operates a platform where you can earn a loyalty point, buy goods or services and also can redeem them. When your personal information is collected directly from you by a third party business partner, then you will be governed by their privacy laws. We shall not be held accountable for the third-party business partner’s privacy practices or the content of their privacy policies. And we request you the read the privacy policy prior to disclosing any personal information.
Cookies
Certain pages of the platform have data collection devices called as ‘cookies’ that helps determine and analyse web page flow, promote trust, measure promotional effectiveness and most importantly safety. In simple words, cookies are small files that are placed on your hard drive which assist us in providing our services. Cookies do not contain any personal information. Through ‘cookies’ certain features can be obtained by us. Through ‘cookies’ the need to enter your password becomes less frequent during a session. Target specific information can also be acquired as per cookies. If browser permits, you are free to delete/decline our cookies. Most of the cookies are ‘session cookies’ which means they are automatically deleted from your account once you leave the session. Further, you may encounter ‘cookies’ or other similar devices on certain pages of the platform that are placed by third-party business partners. We do not control the use of third-party cookies.
Notification changes
Privacy Policies must be periodically checked for any changes. To reflect changes to our privacy practices we might update the privacy policy. The date of the changes in the privacy policy will be updated by us to the user/customers accordingly by placing a notice on the platform, or by sending you an email when required to do so by applicable law.
Rights of the Users
It is to inform that we take every necessary step there is to ensure that your personal information that is processed by us is accurate and where necessary kept up-to-date. If any of the personal information provided by you that we process is inaccurate (having regard to the purpose for which they are processed) is erased or rectified. You can easily access, correct and update your personal information directly through the functionality provided on the platform. You can log into our website, visit your profile at the setting section and can delete certain non-mandatory information. You can easily reach us by writing to us on the contacting information provided below to assist you with these requests. You can also withdraw your consent that you provided by writing to us. However, while withdrawing the consent given to us under this Privacy Policy, may hamper your access to the Platform or restrict provision of our services to you for which we consider that information to be necessary.
Protection Information
We adopt reasonable and appropriate privacy practices and procedures in order to protect personal information from unauthorised access or disclosure, loss or misuse. We offer the use of secure server, wherever your access your account information. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, data transmission over the internet and world wide web cannot always be guaranteed as completely secure and hence, certain inherent risks regarding the use of the platform would always remain. Users are responsible for ensuring the protection of login and password records for their account